Privacy Policy
Last updated: October 18, 2026
Your privacy matters, especially when you share personal and health information with us.
1. About this policy
This policy describes how Lama Tot Healing handles personal information when you visit lamatot.com, contact us, book a session, use the patient portal, or make a donation. It covers information submitted online and information recorded in connection with your sessions.
2. Information we collect
Depending on how you use our services, we collect your name, email address, phone number, account details, appointment information, messages, and donation details. Patient records may also contain your age, address, emergency contact, health history, medications, concerns, consent and signature, practitioner notes, and progress information. Remote-session requests include the photo you submit for review. Please provide only information relevant to your care or request.
3. How information is used
Information is used to manage accounts, arrange and deliver sessions, maintain patient records, assess remote-session requests, communicate about appointments and enquiries, process donations, and operate and improve the website. Sensitive patient information is used in connection with your care and related administration.
4. Service providers and disclosures
The website uses Base44 for hosting, accounts, data storage, and application features; Google services for connected email and calendar functions; and Stripe for donation processing. These providers process information needed for their roles under their own terms and privacy practices. Where AI-assisted features are used in managing session notes, relevant submitted content may be processed by an AI service through the platform. Information may also be disclosed when required by law. Service providers may process information outside your province or country, where different laws may apply.
5. Donations and payment information
Stripe processes payment details through its checkout. Our application records donation information such as the amount, currency, donor contact details, payment status, and transaction reference. Do not send card details through our contact form or email.
6. Cookies, browser storage, and analytics
The website uses browser storage and authentication technologies to support account access and recognise visits. Website analytics record visitor and session identifiers, pages visited, selected clicks, time on pages, referring sites, device and operating-system information, and approximate location derived from your IP address. When signed in, analytics may be associated with your account. IP-based location services also help select a donation currency. You can clear or restrict browser storage in your browser settings, although this may affect sign-in and other functions.
7. Storage, access, and security
Patient records and submitted remote-session photos are handled through the application's access controls. Remote-session photos are stored privately and displayed through time-limited access links. No online system can guarantee complete security. Please avoid sending unnecessary sensitive health information in general contact messages.
8. Retention
Information may be retained to provide services, maintain care and transaction records, resolve disputes, and meet applicable legal obligations. Retention depends on the type of information and the reason it is held. Removing an account does not necessarily remove records that must be retained, backups, or files held separately; contact us to discuss a specific deletion request.
9. Your choices and requests
You may request access to or correction of your personal information, ask about its use, request deletion, or withdraw consent where applicable by contacting us. We may need to verify your identity before responding. Some requests may be limited by legal or recordkeeping requirements, and withdrawing information necessary for a service may prevent us from providing it. You may also raise a concern with the relevant privacy regulator.
10. Updates and privacy questions
We may update this policy as our services or practices change. The date above identifies the latest revision. For privacy questions, access requests, or concerns, contact Lama Tot Healing through the contact page below. Please do not include detailed medical records in your initial enquiry.